At SexToys UK Shop, your satisfaction is our priority. We want you to feel confident when shopping with us.
Processing & Delivery
Orders require up to 2 business days for processing.
Standard delivery takes 3–5 business days after dispatch.
If your order is not delivered within 12 business days, you are eligible for a full refund.
Returns Policy
For hygiene and safety reasons, we cannot accept returns or exchanges on intimate products once they have been opened or used. Please make sure you carefully review your order before completing your purchase.
However, returns are accepted if:
You receive the wrong product.
The product arrives damaged or defective.
In these cases, please contact us within 7 days of receiving your order, and we will arrange a replacement or a full refund.
Refund Process
Approved refunds will be processed back to your original payment method.
Refunds typically take 5–7 business days to appear, depending on your bank or payment provider.
How to Request a Refund or Return
To initiate a refund or return, please contact us at:
📞 +44 7950 140169
📧 support@sextoys-uk.shop